The rates listed on the website of Visaskazakhstan.com are all based on the prices at the time of publication. Any cost mentioned is subject to change before the booking is made as per current costs.
All contracted services require an advance payment to retain the reservation on a confirmed basis. The remaining balance can be paid before receiving your invitation letter or before departure from your country, but it must be done before the start of the services. The customer will get an agreement along with payment instructions.
The Company maintains the right to cancel your reservation and pursue any outstanding balance if you don’t pay your balance by the specified deadline.
Taxes, tariffs, international transaction fees, currency conversion fees, and other charges could apply to the transaction’s value. The amount shown on Visaskazakhstan.com and the actual amount charged to your bank account or credit or debit card statement may change because your bank or credit or debit card provider converted the payment into the local currency and added fees. If you have any inquiries about any related conversions or fees, kindly get in touch with your bank or credit card provider.
Bank fees and credit card transaction fees shouldn’t apply to any payments made to Visaskazakhstan.com. In addition, Visaskazakhstan.com will not reimburse or return any fees charged by such third parties in connection with payments made by customers to Visaskazakhstan.com. Visaskazakhstan.com is not liable for any charges levied or charged by third parties and/or financial institutions and payable by the client as a result of credit card or other payment transactions in connection with the purchase of a tour business invitation services.
Once a letter of invitation service has started, as well as for any packages, accommodations,, or other services used, there are no refunds possible. The supplier’s cancellation policy, which is outlined in the relevant product description, will be applicable and regulate the conditions of your cancellation and any reimbursements if you decide to cancel a reservation that you made through the Website. Your complete refund amount, IF ANY, will be communicated to you through email when you cancel a reservation.
Before you pay the whole cost of the invitation letter and towards your visa and trip, we have the right to end our agreement for any reason. In this situation, we would fully reimburse any sum you have previously paid to us. After you have paid in full, we will only terminate the agreement if it is unavoidable due to events beyond our control. Among them include, but not restricted to, natural disasters, civil upheaval, and other conditions that constitute a force majeure. If such situations do occur, which is extremely unusual, we will get in touch with you right once and provide you the option of choosing equal services or getting a complete refund of any money spent. Beyond the total amount paid by you, no more compensation will be given.
Please read these booking terms carefully before making any reservations. All parties mentioned on the reservation, including any that are later added or substituted, are referred to as “you” and “your” under these booking conditions. By making a reservation, you consent on behalf of each individual listed that:
Bookings may be made by phone, online at Visaskazakhstan.com, or in person at the office of our agency. Each reservation is contingent on the availability of space at the time of the reservation. We will confirm that the invitation letter and visa services you have chosen are still available when you make a booking request. We make no promises, however, as to whether any of the services we advertise, including those on our website, will be accessible at the time of booking.
The order summary email you receive after making an online reservation is a notification that we have received your request; it is NOT a formal contract acknowledging the supplier’s capacity to supply the requested services. We shall give you a booking confirmation if the requested services are indeed available as stated on our website at which moment your contract with us becomes enforceable and you are obligated to abide by the terms of the agreement to purchase the requested arrangements.
It is your responsibility to make sure the names on the booking confirmation match the passengers listed in your group’s passports and that the travel itinerary suits your requirements. Changes are seldom possible once tickets and other travel documents have been issued, and they could cost more money.
Please double-check all of your travel documents for accuracy after receiving them, paying particular attention to names, dates, and times. Let us know straight away if there are any errors or omissions. All offered flight tickets are also non-refundable, non-changeable, and non-transferable unless otherwise specified.
Please be advised that some flights may use other airports and be indirect. You will receive detailed information about any flying stopovers when purchasing an indirect ticket.
Hold luggage is viewed as an extra by certain airlines. You will have the option to add this extra service when making your reservation with an airline that additionally charges for hold luggage. It is not reflected in our headline rates or included in them. If you choose not to bring any hold luggage on your trip, the standard hand baggage allowance mentioned in the airline’s booking restrictions, which is often between 5 and 10kgs, will apply. Please double-check your ticket confirmation, since it will contain this information. Bags are only permitted to be as large as what the specific airline permits for carry-on luggage. For further information, see the airline booking terms.
All relevant taxes and any other fees that were known at the time of booking are included in the price of your invitation letter and visa. You will be given a summary of the potential extra costs where such additional taxes, fees, levies, and expenses cannot be calculated before you make a reservation.
To reserve your desired travel arrangements, you will either need to pay an installment/deposit on account of the entire amount or the full balance at the time of booking, depending on when you make your booking relative to the trip departure date. Any necessary booking fees and insurance expenses must also be paid.
The remaining balance must be paid in full by the due date shown in your booking confirmation, or sooner, even if just a portion of the total has been paid. The principal(s) or supplier(s) may cancel the reservation and impose cancellation fees in accordance with their terms and conditions if this is not done.
As a condition of making a reservation with them, many of the owners or suppliers of the travel services that we offer demand that you get sufficient travel insurance to protect you and your group. We strongly suggest that you do the same. In addition, certain places have made buying travel insurance necessary; we will let you know which places have made it mandatory. We suggest that your insurance coverage at the absolute least shields you from the costs of your own cancellation, medical treatment (including repatriation in the event of an accident or illness), the loss of luggage and money, and other expenses.
We are a third-party agent for an ATOL holder and provide financial protection for our flight services. If you book an ATOL-protected flight with us, an ATOL Certificate will be delivered to you. On the offered list, you may discover details on what is financially protected, what this means for you personally, and who to contact in the case of a problem.
When we operate as the organizer’s agent and offer a flight or non-flight package on their behalf, you will be protected by the ATOL of the organizer, and your booking confirmation will include details about the ATOL holder, including name and number.
If your flight is ATOL protected, we or the companies that provided the services you ordered will supply you with those services (or an appropriate substitute). In exceptional cases, another ATOL holder might be able to provide you with the services you’ve ordered or an appropriate replacement (at no additional cost to you) if we or the provider are unable to do so due to insolvency. You agree to let the substitute ATOL holder carry out those obligations in certain circumstances, and you agree to pay any money you still owe the substitute ATOL holder in accordance with the terms of your contract. You understand that there may be instances where choosing a different ATOL holder is not an option, in such case you may submit a claim with the ATOL programmer (or, if appropriate, your credit card issuer).
If we or the providers listed on your ATOL certificate are unable to supply the services indicated (or an acceptable replacement, through another ATOL holder or otherwise) owing to insolvency, the Trustees of the Air Travel Trust may compensate you (or give you a benefit) under the ATOL system. You agree that in consideration for such a payment or benefit, any claims you may have about the non-provision of the services, including any claims you may have against us, the travel agency (or your credit card issuer, if applicable), shall be irrevocably assigned to the Trustees.
All travel documents, such as tickets or insurance policies, will be sent to you via email within 48–72 hours after full payment of your booking, or by mail if necessary, with the exception of very late bookings, in such case papers can be sent within 24 hours. Once documents are shipped to you, we won’t be held responsible unless we caused the documents to be lost. You are liable for any costs related to reissuing tickets or other paperwork in such circumstances. Document reissues are only allowed up to 7 days before to departure. If necessary, you can request delivery by a different means, such as courier, given that this comes at a cost to you.
It comes under your responsibility to let us know about any health and mobility issues before you make a reservation so that we can make sure your trip is appropriate for your specific requirements. Although we can provide general information about the passport, visa (including an estimated time to obtain), and health formalities in your destination countries, it is your responsibility to check, fulfil, and confirm your own specific circumstances with the relevant Embassies and/or Consulates and your doctor, as applicable. It’s crucial to double-check the present situation before departing because requirements may change.
PASSPORT: Most nations now require that passports remain valid for at least six months following the date of return.
VISA: In some countries, you need a transit visa to enter the country and travel to another. We will inform you whether a transit visa is required for your journey or not. Visit Visaskazakhstan.com for the most up-to-date details on visa entry requirements.
CHILDREN: We must be informed in advance if a child is flying alone or without a parent since the airline frequently requires additional documentation. We are not responsible for any refusal to embark or delays resulting from a failure to get the required documentation.
PREGNANCY: Most airlines continue to reserve the power to refuse boarding to a pregnant lady who is many months along in her pregnancy. In order for us to check the applicable airline’s policy and provide you the right advise, please let us know whether you or a member of your party is pregnant (or becomes pregnant before departure) when booking your reservation. It might be required to get a doctor’s note attesting to your travel-readiness. We do not accept liability for anyone who is denied travel due to pregnancy if we were not aware of the pregnancy or if the advice we given was not followed.
We disclaim all responsibility if you are prevented from travelling or suffer any other loss as a result of failing to follow any passport, visa, immigration, or health requirements. You agree to reimburse us for any fines or other losses we incur as a result of your failure to follow any such guidelines or specifications.
Please be aware that entry and visa criteria might change at any time, therefore it is your responsibility to make sure you have the right visa and satisfy the relevant medical conditions. We are not liable for any alterations to your travel plans as a result of incomplete or incorrect travel documents.
Please make sure that all of your travel, passport, visa, and insurance documentation is in order and that you arrive at the airport well before the check-in time. It might be necessary to confirm your flight once again with the airline before taking off. If there have been any changes to the planned itinerary, kindly ask us for your airline’s contact information so you may confirm your journey at least 72 hours before your departure. Note any reference numbers or contact details when verifying. If you don’t reconfirm, you could not be permitted to board the aircraft, and it’s unlikely that you would receive a refund.
In our capacity as your agent, we will assist you with any issues; you may get in touch with our Customer Services at 337 Forest Road, London, United Kingdom, E175JR, or +44 791 560 8252. However, as the contract(s) for your travel arrangements are between you and them, any queries or problems with the arrangements should first be addressed to the principal(s) or supplier(s). While on vacation, you must tell the principal/supplier, their local supplier, or agent straight away if there is a problem with your travel arrangements. If you don’t use this strategy, the principal or supplier won’t have as many chances to look into and remedy your complaint. As a result, your ability to get compensation may be restricted or you may not receive any at all.
If you don’t use this approach, the principal or supplier won’t have as many chances to investigate and respond to your problem. Your entitlement to compensation may be restricted as a result, or it may even be denied to you entirely.
The booking conditions of the principal/supplier, with whom you have a deal, apply. In our function as agent, we assume no responsibility for the actual provision of the travel arrangements. Only making the reservation in accordance with your instructions is under our purview. In good faith, we send information on your travel arrangements, but we accept no liability for it. However, if we are found liable for you in any way, the maximum we might be charged is twice the amount we were paid to make your reservation (or the appropriate percentage of this if only some of the people on the reservation are impacted).
Unless expressly stated otherwise in these Booking Conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond our (or a supplier’s) control, the effects of which could not have been avoided even if all reasonable precautions had been taken (“Unavoidable and Extraordinary Circumstances”). Unavoidable circumstances, as used in these booking conditions, consist of, but are not limited to, war, acts of terrorism (and their threat), civil unrest, grave risks to human health, such as the outbreak of a serious disease at the travel destination, natural disasters like floods or earthquakes, or weather conditions that make it unsafe to travel to or stay at the travel destination, as well as the act of terrorism itself.
All ratings are either those provided by the relevant source or our own average ratings derived on consumer feedback and our understanding of the market. We prominently present our own ratings, which are supposed to provide a guide to the extras and services you could expect from your accommodation. Standards and ratings may vary between different countries and suppliers. We are unable to guarantee the accuracy of any ratings given. We made a fair effort to find out the lodging’s official rating so that we could include it in the website description.
Each description and information we release online or in another format on behalf of a supplier is intended to give readers a fundamental understanding of the services that supplier provides. Not all necessary service information may be obtained on our website. Every service is dependent on availability. If you require any further details on any travel arrangements or other services, kindly contact us.
You are responsible for being aware of and making decisions in line with the Foreign Office’s advice about the security of the countries and areas you will be visiting. The Foreign Office’s advice to avoid or leave a certain country may be considered an Unavoidable and Extraordinary Circumstance.
You must behave properly, methodically, and without interfering with others’ enjoyment. The supplier/principal reserves the right to immediately cancel your reservation with no further obligation to you if they determine that you or any member of your party is acting in a way that could endanger, irritate, or distress other customers or third parties, cause damage to property, delay or divert transportation, or cause any of the aforementioned things. Every member of your party, including you, will be held equally and severally liable for any loss or damage caused by your actions, and you and your party may also be required to make such payments and be held responsible for any losses or damages. Any such losses or damages shall be paid in full to the Supplier/Principal before departure. If you don’t pay, you’ll be responsible for paying any claims (including legal costs) that are later made against us due to your actions, as well as all costs associated with making a claim against you.
We are not responsible for the misdeeds or actions of other guests or anybody else not connected to your reservation with us.
In order to complete your booking, we will need personal information from you, such as your name, email address, phone number, passport number, and other identifying information. We could also need information from you that fits into a certain category, such as health and medical information, details about any disabilities, or specifics about your faith. A business that does security or credit checks could also get some information. If you are heading to the Kazakhstan, we will need to give your information to Kazakh Customs and Border Protection in order to prevent and combat terrorism and other transnational serious crimes. By making your reservation, you consent to the sending the personal information you provide in your booking form to the suppliers and other parties required to support your travel arrangements. Please see our Privacy Policy for a detailed explanation of how we use personal data.
Under the following conditions, any member of your party who is unable to go on their Package may transfer their seat to another person:
If you are unable to find a replacement passenger, cancellation costs as outlined in Section A’s paragraph 6 may apply. Otherwise, no refunds would be made for unused services or for non-traveling clients.
You have the right to cancel your Package prior to departure without paying a cancellation fee if Unavoidable and Extraordinary occur at your holiday destination or in the neighborhood and significantly affect the Package performance or significantly affect transportation to the destination. In these circumstances, we will fully refund the money you paid, but we won’t be liable for providing you with any kind of compensation. Please note that in such circumstances, you only have the option to cancel if the Foreign and Commonwealth Office advises against travelling to your destination or the region around it.
If the provider adjusts your travel arrangements even slightly, we will make reasonable attempts to let you know as soon as reasonably possible before your departure, but we will have no further duty to you. A few instances of insignificant changes include shortening the time between your departure and arrival flights, altering the aircraft type, staying at a hotel with a higher level of living, changing carriers, or making minor modifications to the hotel’s facilities. Please be advised that transportation companies, including airlines, are subject to change.
Rarely, the supplier or principle may be required to significantly change your agreed travel arrangements. Examples of “major alterations,” when completed before departure, include the following:
Important changes to your route are missing, and one or more destinations have totally vanished.
We will let you know as soon as we can if the supplier/principal has to drastically change or cancel your travel arrangements. We will present you with the following choices if there is still time before your departure:
As soon as you can and during the window of time we give you to accept it, you must notify us of your choice. If we do not hear from you within that period, we will contact you once again to request notification of your choice. We reserve the right to cancel the reservation and refund your money if you don’t respond once more.
We will completely refund any travel insurance payments you have previously made to us if you decide to cancel after learning of a significant change and are unable to transfer or reuse your policy.
When you book a package for which we are acting as “organizer” under the Package Travel Regulations, as described below, we will accept responsibility for the travel arrangements that make up your package even though we still act as the supplier’s or principal’s agent and your contracts will be with the supplier or principal. Therefore, it is our responsibility to accurately provide all of the travel services included in your Package, as indicated in your booking confirmation.
If we (or the supplier/principals) have failed to perform or has improperly performed those travel arrangements and we don’t resolve your complaint within a reasonable period of time, you may be entitled to an appropriate price reduction, compensation, or both, subject to these Booking Conditions. The extent to which the supplier’s or principal’s or our employees’ negligence adversely affected your enjoyment of your Package will be considered, along with the fact that you followed the complaints procedure outlined in these Booking Conditions, when determining the amount of such compensation. Please be advised that in order to establish that we or the Supplier/Principals have performed or executed your Package improperly in order for you to assert a claim against us, you must provide evidence of such.
We shall not be held responsible or make any restitution to you if (and to the extent that) any of the following results in an accident, illness, death, loss, damage, expenditure, expense, or other claim of any kind.
Liability Limits: Limitations on Liability: If we are found liable under this section and/or the Package Travel Regulations, the maximum damages we may be compelled to pay you are as follows:
We would like you to be aware that we are not liable for any harm, loss, expense, or other sum(s) of any kind that: (a) we could not reasonably foresee you would suffer or incur based on the information you provided to us regarding your booking prior to our accepting it; or (b) relates to any business.
Any extra services or perks that weren’t mentioned in our brochure or website or on your booking confirmation won’t be covered by our liability policy. Any vacation you plan while you’re away, for instance, or any service or amenity that your hotel or another supplier agrees to provide.
We will cover any necessary accommodation (where possible, of a comparable standard) for a maximum of three nights per person if it is unsafe for you to return to your starting point on the scheduled return date for your Package due to Unavoidable and Extraordinary Circumstances (see Clause 14 for definition). Pregnant women, unaccompanied minors, and those with mobility impairments are exempt from the 3-night restriction, as long as we are informed of these needs at least 48 hours before to the start of your Package.
Flight Packages: We provide financial protection for all of our flight packages through our ATOL, Provided by PTS, provided by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, phone 0333 103 6350, email claims@caa.co.uk. When you purchase a flight-inclusive package from us, you will receive an ATOL Certificate. On the list provided, you may discover details on what is financially protected, what this means for you personally, and who to contact if something goes wrong. For further information, go to the ATOL website at www.atol.org.uk. The cost of our fly included plans includes the $2.50 per passenger that we give to the CAA as part of the ATOL Protection Contribution (APC). Our quoted pricing already include this charge. The ATOL Scheme may not apply to all of the vacation or travel services we provide and sell. The ATOL principally protects customers who both book and pay in the United Kingdom.
The services stated on the ATOL Certificate will be provided by us, the suppliers named there, or a qualified substitute. In exceptional cases, another ATOL holder might be able to provide the services you’ve ordered in place of us or the supplier (at no additional expense to you). You agree that the alternative ATOL holder will carry out those obligations in such circumstances, and you agree to make good on any remaining debt you may have to that alternative ATOL holder under the terms of your contract. You understand, however, that there may be situations in which it is unable to choose an additional ATOL holder, in which case you will be able to file a claim with the ATOL Scheme (or, if appropriate, your credit card issuer).
If we or the providers listed on your ATOL certificate are unable to supply the services indicated (or an appropriate replacement, through an alternative ATOL holder or otherwise) owing to insolvency, the Trustees of the Air Travel Trust may compensate you (or give you a benefit) under the ATOL system. You agree that any claims you may have about the non-provision of the services, including any claims you may have against us, the travel agency (or your credit card issuer, as applicable), shall be irrevocably assigned to the Trustees in consideration for such a payment or benefit. Furthermore, you agree that any claims may be moved to another organization if payments have already been made by that organization.
If you have a package reservation and have problems while on vacation for any reason, we will offer you prompt assistance as is appropriate under the circumstances. We will provide you the information you require, in particular on health services, local government, consular assistance, distance communications, and finding alternative travel options. If you require alternative travel arrangements or other assistance and it’s not due of any failure on our part, the part of our employees, or the part of our subcontractors, we won’t be liable for the expenses of providing it. You should make a claim directly to any vendor/principal, airline, or other transportation vendor who may pay for or provide refreshments and/or adequate housing.
We will not be liable for any costs, fees, or charges you incur in the aforementioned circumstances if you fail to obtain our prior consent before making your own travel arrangements, subject to the other conditions of these Booking Conditions. Additionally, we reserve the right to charge you for our assistance if the issue was brought on by your negligence or deliberate misbehavior, or that of a member of your party.
English law and the exclusive or superior jurisdiction of English courts shall govern this agreement.
The current and previous versions of the Terms of Use shall be governed by English law, and any disputes or legal disputes will only be heard in English courts. Your statutory and constitutional rights are unaffected and unaffected by our Terms of Use.